Return Policy

Do you have a return policy? Can I return my product after it has reached me?

Yes. Sonik Digital India Private Limited has a simple return policy under which you can return a product received in a damaged or defective condition.

Sonik Digital India Private Limited has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.

Are there specific conditions under which the product returns/replacements may be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

Request for return is made after 48 hours of receiving the product by you

Product is used or is not in its original condition.

Products are returned without its original packaging, freebies or accessories.

Product was damaged after use/opening.

Incidental damage due to malfunctioning of the product.

Any consumable item which has been used or installed.

Product with tampered or missing serial number/IMEI number/UPC number.

Missing manufacturer tag.

Any damage/defect which is not covered under the manufacturer's warranty.

How do I return the product? Whom should I contact in such a scenario?

It's very simple; within 48 hours of receiving a product, you can Generate a Ticket or over phone at our 24x7 customer care number +91-8824866866 (Toll free).

Alternatively, you can request a return via email at service@soniktechnologies.in

Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.

Do I need to return the product in its original box/packaging?

Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

What is the resolution offered in case of returns?

In case of a return, possible solutions are:

replacement of the product with a similar product (only if stocks are available with our Business Partner);

full refund of your money. View our for details

Is there a time frame within which I can return the purchased product for a return/replacement? Do I need to send the product or can it be collected from my address?

Sonik Digital India Private Limited has a smooth pick-up facility in most cases and most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address, you can call our 24x7 customer care number at +91-8824866866 (Toll free) or write to us at service@soniktechnologies.in

In case we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund.

Will I have to pay any charges for the returns?

We do not charge extra for returns and all replacements/pickups by us are done free of cost.

Will you refund the courier charges if I send the product back to you at my cost?

Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the 'billing name' provided at the time of placing the order or by issuing a Sonik Digital India Private Limited Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by our business partner.

In case Sonik Digital India Private Limited can't collect the product that I wish to return, on which address do I need to courier it?

Once you contact our customer care centre by e-mail at service@soniktechnologies.in or phone to +91-8824866866 (Toll free), to confirm whether the product can be collected from your address or not. Our customer care executive will tell you the address where you have to send the courier, in case it can't be collected from your address with us.